Powell, OH - nCloud Integrators, a leading customer experience software implementation firm and certified Gainsight partner, announced today that it will be leading the Gainsight Pulse Europe Customer Success (CS) Operations Track on Nov. 15-16, 2023.
The Gainsight Pulse Europe CS Operations Track was designed for those looking to connect with other CS operations professionals, learn about implementing CS best practices at scale, work through current challenges, and gain insight into what is working for others. Sessions will be led by Kate Griffin, nCloud Integrators’ Vice President of Delivery Services, and Grace Tester, nCloud Integrators’ Senior Manager of Strategic Client Development.
nCloud Integrators is the market leader in Gainsight implementations, Gainsight administration and Customer Success best practices, having worked with nearly 600 Gainsight customers to date. nCloud Integrators has the most Gainsight-certified employees outside of Gainsight.
The Gainsight Pulse Europe CS Operations Track Sessions include:
Nov. 15 at 10:50 CET Enhancing Customer Lifecycle Management Through Automation
led by Kate Griffin Discover how to prioritize high-impact tasks and recognize pivotal moments that contribute to both organizational and customer success. Dive into the world of automation as the key to scaling across your entire customer journey. At this session, attendees will gain access to a downloadable journey mapping tool and a continuous improvement framework, enabling them to pinpoint opportunities for automation and supercharge efficiency.
Nov. 15 at 11:50 CET Pioneering a High-Impact Ops Function: Your First Five Must-Take Steps
led by Grace Tester Embarking on your CS Operations journey? Whether you're building a team from scratch or pioneering operations within your organization, this workshop is your roadmap to success. Attendees will uncover the five crucial steps that will not only establish your operations but also cultivate a culture that places the utmost importance on the value CS Operations can bring to organizational outcomes.
Nov. 16 at 10:50 CET Maximizing Value: A Guide to Operationalizing Outcomes
led by Kate Griffin Maximize the potential of your CS operations in just one power-packed session. Discover how aligning your workflows with desired outcomes can revolutionize your organizational metrics. Attendees at this session will explore a proven, best practice framework that guarantees success.
Nov. 16 at 11:50 CET Empowering Success: A Training Program for Sustainable User Adoption
led by Grace Tester Implementing a new software solution can be exciting for your team and your business, and an effective training program will translate that excitement into long-term adoption success. In this session, we’ll explore some guiding principles and concrete strategies you can use to successfully implement change management, develop training content, and communicate the what’s-in-it-for-me with your learners. Approaching your training from this strategic mindset will set you up for long-term, sustainable training and enablement.
Nov. 15 & Nov. 16 at 13:00 CET CS Operations Daily Q & A Lunch Hour Join nCloud Integrators for a 30-minute Gainsight CS Operations Q&A session during the lunch break. Come and ask any follow-up questions from the Ops Track Sessions, gain practical insights, and explore how Gainsight can supercharge your CS operations. Whether you're seeking strategies to optimize workflows, improve efficiency, or enhance your data-driven decision-making processes, this time is tailored to provide you with actionable solutions that will drive tangible results for your organization.
To learn more about Gainsight Pulse Europe and the CS Operations Track, visit gainsightpulse.com/pulse-europe-2023/agenda/.
About nCloud Integrators
nCloud Integrators can help you define what customer success means for your business. Every year, nCloud’s team of experts assists hundreds of customers in building or improving their customer journeys through executive-level strategic services and technical implementation expertise. For details on nCloud’s services and decades of software industry services experience, visit www.nCloudIntegrators.com.
About the Presenters
Kate Griffin, nCloud Integrators Vice President of Delivery Services: Kate is a seasoned industry leader dedicated to helping technology companies achieve customer success through practical and data-driven approaches. With more than a decade of hands-on experience as a former Customer Success leader in the Ed Tech sector, Kate brings a wealth of knowledge to the table. She specializes in creating exceptional customer experiences, streamlining day-to-day operations, and emphasizing the importance of using data for informed decisions.
Grace Tester, nCloud Integrators Senior Manager of Strategic Client Development: Grace is a versatile CS professional, with more than 12 years of experience in the industry spanning from technical support and implementation, to client-facing marketing and CS Operations. In her current role as a Senior Manager of Strategic Client Development, Grace focuses on driving exceptional client outcomes, fostering lasting relationships, and optimizing customer experiences.