The Future of CSPs: 4 Essential Elements for Customer Success Platforms
Today, a CSP must deliver more than just basic functionalities—it needs to be a catalyst for growth, innovation, and a seamless experience.
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Sharon Bok
Q&A with apree health: Scaling Processes to Save 30 Hours on Training & 100 Hours on QBRs
apree health is on a mission to build the first end-to-end healthcare solution that redefines the care experience and transforms the way...
Kate Griffin
Unlocking Customer Success: Mastering the Art of Health Score Optimization
Customer health scores are vital metrics for any customer success (CS) organization, serving as a North Star indicator of customer...
Sharon Bok
nCloud Integrators Achieves Outstanding Customer Satisfaction Score of 4.9/5 from CS Strategic Services and Gainsight Expert Services Customers
Powell, OH - nCloud Integrators, a market leader in Customer Success (CS) best practices, Gainsight implementations, and Gainsight expert...
Sharon Bok
Learn How nCloud Integrators Worked with Annex Cloud to Save Each CSM 260 Hours a Year
Annex Cloud is a global, enterprise technology solutions provider of advanced customer loyalty management solutions and experiential...
Kate Griffin
Maximizing Value: A Guide To Operationalizing Your CS Outcomes
This article discusses a framework for operationalizing outcomes and delves into four essential principles to achieve impactful results.
Grace Tester
Your First 5 Must-Take Steps When Pioneering a CS Ops Function
Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, these
Sharon Bok
nCloud Integrators Announces CS Ops Webinars & Gainsight Office Hour Series
Are you ready to take your customer success and Gainsight operations to the next level this year? Look no further than nCloud Integrators'
Sharon Hodges
Hazel Health: nCloud's Gainsight Expert Services Streamlines Processes with JO to Save 800 Hours
Hazel Health, the leader in school-based telehealth, partners with school districts and health plans nationally to provide mental and...
Sharon Bok
nCloud Integrators Leads Gainsight Customer Success Operations Track at Pulse Europe in Amsterdam
The Gainsight Pulse Europe CS Operations Track was designed for those looking to connect with other CS operations professionals, learn...
Mike Ryan
5 Risks that Could Stall Your Customer Success Program Implementation
Unmanaged or unidentified risks are one of the primary reasons for project failure. Customer Success (CS) implementation consultants...
Grace Tester
Strengthening Your Customer Success (CS) Program by Building Internal Advocates - and a Gold Deck
You have probably heard the mantra “Customer success is a whole company initiative.” You might also be part of an organization where it...
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