Industry Resources 

Censys is the security community’s trusted source for Internet visibility and intelligence, empowering organizations to remediate threats and stay ahead of attackers. Ronan Mangan, Sr. Director of Customer Success (CS) with Censys, discusses working with nCloud Integrators expert services team for strategic guidance and hands-on support—gaining the structure, insights, and automation needed to drive more impactful customer outcomes. CHALLENGE Censys had a growing CS team of e

apree health is on a mission to build the first end-to-end healthcare solution that redefines the care experience and transforms the way patients access and engage with care, the way providers deliver care, and the way employers and other purchasers pay for care. Joseph Beker, Manager of Customer Success Operations for apree health, discusses working with nCloud Integrators Expert Services Team to automate and scale its processes to allow Customer Success Managers (CSMs) to f

Customer health scores are vital metrics for any customer success (CS) organization, serving as a North Star indicator of customer satisfaction and value. They gauge whether customers are receiving the expected benefits from products or services, guiding teams from reactive to proactive approaches, and ultimately boosting retention and revenue. But, how do you know if your scorecard is hitting or missing the mark - and allowing you to drive informed decision-making and facili

Powell, OH - nCloud Integrators, a market leader in Customer Success (CS) best practices, Gainsight implementations, and Gainsight expert services, announced today that it has received top marks from its customers, with an average customer satisfaction survey score of 4.9 out of 5 from its Customer Success Strategic Services and Gainsight Expert Services customers in 2023. A customer satisfaction (CSAT) survey is used to understand customers’ satisfaction levels with an organ

Annex Cloud is a global, enterprise technology solutions provider of advanced customer loyalty management solutions and experiential customer retention software. Jake Madrigal, Head of Customer Success at Annex Cloud, discusses working with nCloud Integrators for the company’s Gainsight Essentials Plus implementation and how having a comprehensive view of each customer as well as the ability to easily pull aggregate customer trend reports has saved the company a significant

This article discusses a framework for operationalizing outcomes and delves into four essential principles to achieve impactful results.

Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, these

Are you ready to take your customer success and Gainsight operations to the next level this year? Look no further than nCloud Integrators'

Hazel Health, the leader in school-based telehealth, partners with school districts and health plans nationally to provide mental and...

The Gainsight Pulse Europe CS Operations Track was designed for those looking to connect with other CS operations professionals, learn...

Unmanaged or unidentified risks are one of the primary reasons for project failure. Customer Success (CS) implementation consultants...

You have probably heard the mantra “Customer success is a whole company initiative.” You might also be part of an organization where it...