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Professional Services Organization Growth and Improvement Services

Professional Services Organization
Growth & Improvement

nCloud Integrators can help improve your Professional Services Organization so that your customers can get up and running quickly and continue to find value in your solutions with additional offerings.

Steamline Customer Onboarding
Streamline Customer Onboarding

A new customer purchases your product. Now, it is up to you to ensure valuable onboarding and quick adoption. Following the LAER (Land, Adopt, Expand, Renew) process, nCloud Integrators offers a series of best practices and deliverables for developing or improving your implementation process to keep your new customers happy.

Offer New Strategic Services

Creating additional offerings builds stronger relationships with your customers while providing additional ongoing revenue for your organization. nCloud offers roadmaps for establishing the following programs:

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  • Technical Account Manager (TAM) Services

  • Expert Services

  • System Administration Services

 

These services provide additional technical expertise to your customers at varying levels during the course of their customer journey with you,  establishing you as a more valued partner.

Offer New Strategic Services
Develop Partner Program Offerings
Develop Partner Program Offerings

nCloud Integrators can help you develop a successful Partner Program to expand capability and capacity around your products and services. We will guide you through the process of building a program that includes:

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  • Partner Development and Alignment with Company Goals

  • Partner Identification and Selection Process

  • Joint Solution Development

  • Training and Enablement

  • Governance Programs and Metrics

TSIA and nCloud Integrators Whitepaper on Post Sales Services Convergence

White Paper: A Fresh Look at Services Convergence

The Technology & Services Industry Association (TSIA) and nCloud Integrators recently released a white paper that outlines the new roles, management of resources, and technology systems that should be considered as professional services and customer success organizations intersect.

 

A few of the key topics explored include:

  • Defining or refining service entity charters

  • Challenges of organizational resource alignment

  • The use of applications, systems, and tools across delivery teams

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