Optimizing Utilization for Profitability: Lessons from a Professional Services Veteran
Optimizing consultant utilization remains one of the most critical—and challenging—tasks for Professional Services (PS) organization leaders
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Kate Griffin
Unlocking Better Survey Results: Strategies to Boost Response Rates and Gather Meaningful Feedback
I’ll share effective strategies we've used with our customers to design purposeful, engaging surveys and tips to boost response rates.
Grace Tester
Optimizing Customer Feedback: How to Map, Align, and Improve Your Survey Strategy
In today's competitive market, understanding your customers' needs and expectations is critical.
Kate Griffin
The Future of CSPs: 4 Essential Elements for Customer Success Platforms
Today, a CSP must deliver more than just basic functionalities—it needs to be a catalyst for growth, innovation, and a seamless experience.
Grace Tester
A Guide to Change Management: The 4 "Ts" of Training and Enablement
Nobody likes change. Change is often met with resistance because it disrupts the familiar and introduces uncertainty. Whether it's a...
Grace Tester
Using the 4 Cs to Bridge the Gap Between Your Sales & Customer Success Teams
While it is common sense that everyone in an organization wants happy customers and great customer experiences, sometimes conflicts arise...
Sharon Bok
3 Reasons You Might Want to Consider Outsourcing Your Gainsight Administration
Do you find that sometimes the day-to-day maintenance of Gainsight takes a back burner, or that you don't have time to focus on...
Kate Griffin
Unlocking Customer Success: Mastering the Art of Health Score Optimization
Customer health scores are vital metrics for any customer success (CS) organization, serving as a North Star indicator of customer...
Kate Griffin
Maximizing Value: A Guide To Operationalizing Your CS Outcomes
This article discusses a framework for operationalizing outcomes and delves into four essential principles to achieve impactful results.
Grace Tester
Your First 5 Must-Take Steps When Pioneering a CS Ops Function
Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, these
Bethany Jacobs
4 Steps for Successful Change Management in Your CS Organization
Effective change management empowers your team to successfully adopt organizational changes. And in turn, effective adoption leads to...
Sharon Bok
Are You Going to Gainsight's Pulse in May 2023?
Are you going to Gainsight's Pulse in May? If so, we would love to connect at one (or all) of these three great opportunities. 1. Join...
Ryan Tillison
Improving Your Gainsight ROI: 3 Common Customer Success Gaps
Are you achieving the Return on Investment (ROI) that you set out to achieve when you initially purchased Gainsight? This question is...
Travis Peterson
3 Steps to Implement Tech-Touch Processes in Your Customer Success Organization
As companies try to overcome inefficiencies, many Customer Success (CS) organizations are looking to automate tasks that can help win...
Kate Griffin
4 Steps to Automate with Intention
“We need more automation.” This is something I’ve heard over and over. As the customer delivery leader at nCloud Integrators, I speak...
Mike Ryan
Stop Guessing About Customer Intent: Strengthen Your Health Scores with AI
A customer health score is a metric about how your customers are interacting with your organization, and it is used to determine accounts...
Travis Peterson
Could Your Gainsight Implementation Be Delayed?
You just purchased Gainsight because you want to improve customer interactions, reduce manual CSM processes, gain better visibility into...
Kate Griffin
Creating a Data Driven Customer Success Culture with Health Scorecards
In my role as a consulting team leader, I hear many customer success organizations struggling with the same challenge: “We need our team...
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