Customer Success Industry Information

Stop Guessing About Customer Intent: Strengthen Your Health Scores with AI

A customer health score is a metric about how your customers are interacting with your organization, and it is used to determine accounts...

Could Your Gainsight Implementation Be Delayed?

You just purchased Gainsight because you want to improve customer interactions, reduce manual CSM processes, gain better visibility into...

Creating a Data Driven Customer Success Culture with Health Scorecards

In my role as a consulting team leader, I hear many customer success organizations struggling with the same challenge: “We need our team...

5 Risks that Could Stall Your Customer Success Program Implementation

Unmanaged or unidentified risks are one of the primary reasons for project failure. Customer Success (CS) implementation consultants...

Strengthening Your Customer Success (CS) Program by Building Internal Advocates - and a Gold Deck

You have probably heard the mantra “Customer success is a whole company initiative.” You might also be part of an organization where it...