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4 Steps to Automate with Intention
“We need more automation.” This is something I’ve heard over and over. As the customer delivery leader at nCloud Integrators, I speak...
Using the 4 Cs to Bridge the Gap Between Your Sales & Customer Success Teams
While it is common sense that everyone in an organization wants happy customers and great customer experiences, sometimes conflicts arise...
Stop Guessing About Customer Intent: Strengthen Your Health Scores with AI
A customer health score is a metric about how your customers are interacting with your organization, and it is used to determine accounts...
Could Your Gainsight Implementation Be Delayed?
You just purchased Gainsight because you want to improve customer interactions, reduce manual CSM processes, gain better visibility into...
Creating a Data Driven Customer Success Culture with Health Scorecards
In my role as a consulting team leader, I hear many customer success organizations struggling with the same challenge: “We need our team...
5 Risks that Could Stall Your Customer Success Program Implementation
Unmanaged or unidentified risks are one of the primary reasons for project failure. Customer Success (CS) implementation consultants...
Strengthening Your Customer Success (CS) Program by Building Internal Advocates - and a Gold Deck
You have probably heard the mantra “Customer success is a whole company initiative.” You might also be part of an organization where it...
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