Customer Success
Industry Resources

Sharon Bok

Planhat and nCloud Integrators Announce Strategic Partnership

STOCKHOLM / LOS ANGELES and POWELL, OH – Planhat and nCloud Integrators are pleased to announce they have entered into a global strategic...

Sharon Bok

Q&A with apree health: Scaling Processes to Save 30 Hours on Training & 100 Hours on QBRs

apree health is on a mission to build the first end-to-end healthcare solution that redefines the care experience and transforms the way...

Kate Griffin

Unlocking Customer Success: Mastering the Art of Health Score Optimization

Customer health scores are vital metrics for any customer success (CS) organization, serving as a North Star indicator of customer...

Sharon Bok

nCloud Integrators Announces Predictive AI Customer Health Score Analysis Tool

Powell, OH - nCloud Integrators, a leading customer success (CS) software implementation, strategy, expert services and administration...

Sharon Bok

Learn How nCloud Integrators Worked with Annex Cloud to Save Each CSM 260 Hours a Year

Annex Cloud is a global, enterprise technology solutions provider of advanced customer loyalty management solutions and experiential...

Grace Tester

Your First 5 Must-Take Steps When Pioneering a CS Ops Function

Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, these

Sharon Hodges

Hazel Health: nCloud's Gainsight Expert Services Streamlines Processes with JO to Save 800 Hours

Hazel Health, the leader in school-based telehealth, partners with school districts and health plans nationally to provide mental and...

Sharon Bok

nCloud Integrators Leads Gainsight Customer Success Operations Track at Pulse Europe in Amsterdam

The Gainsight Pulse Europe CS Operations Track was designed for those looking to connect with other CS operations professionals, learn...

Mike Ryan

5 Risks that Could Stall Your Customer Success Program Implementation

Unmanaged or unidentified risks are one of the primary reasons for project failure. Customer Success (CS) implementation consultants...

Grace Tester

Strengthening Your Customer Success (CS) Program by Building Internal Advocates - and a Gold Deck

You have probably heard the mantra “Customer success is a whole company initiative.” You might also be part of an organization where it...