Unlocking Better Survey Results: Strategies to Boost Response Rates and Gather Meaningful Feedback
I’ll share effective strategies we've used with our customers to design purposeful, engaging surveys and tips to boost response rates.
top of page
Customer Success
Industry Resources
Search
Kate Griffin
The Future of CSPs: 4 Essential Elements for Customer Success Platforms
Today, a CSP must deliver more than just basic functionalities—it needs to be a catalyst for growth, innovation, and a seamless experience.
Sharon Bok
Planhat and nCloud Integrators Announce Strategic Partnership
STOCKHOLM / LOS ANGELES and POWELL, OH – Planhat and nCloud Integrators are pleased to announce they have entered into a global strategic...
Sharon Bok
Q&A with apree health: Scaling Processes to Save 30 Hours on Training & 100 Hours on QBRs
apree health is on a mission to build the first end-to-end healthcare solution that redefines the care experience and transforms the way...
Kate Griffin
Unlocking Customer Success: Mastering the Art of Health Score Optimization
Customer health scores are vital metrics for any customer success (CS) organization, serving as a North Star indicator of customer...
Kate Griffin
Maximizing Value: A Guide To Operationalizing Your CS Outcomes
This article discusses a framework for operationalizing outcomes and delves into four essential principles to achieve impactful results.
Grace Tester
Your First 5 Must-Take Steps When Pioneering a CS Ops Function
Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, these
Sharon Bok
nCloud Integrators Announces CS Ops Webinars & Gainsight Office Hour Series
Are you ready to take your customer success and Gainsight operations to the next level this year? Look no further than nCloud Integrators'
Sharon Bok
nCloud Integrators Leads Gainsight Customer Success Operations Track at Pulse Europe in Amsterdam
The Gainsight Pulse Europe CS Operations Track was designed for those looking to connect with other CS operations professionals, learn...
bottom of page