Experience

The founders of nCloud Integrators have spent the past 20 years building and managing successful global technology services practices to support perpetual and SaaS offerings.  

Focus

Our team is 100% dedicated to helping our clients with customer success goals and objectives.

Trust

nCloud provides transparency through open and honest dialogue about efforts and costs associated with projects that we deliver for our clients.

Resources

At nCloud, we bring deep-rooted access to both internal and external expertise and skill. 

Commitment

nCloud Integrators is motivated by complete customer success. 

This is the founding philosophy of our business.

Customer Success Management & Professional Services Expertise

 nCloud Integrators partnered with AtScale to assist in growing and developing our Customer Success organization. They worked alongside our technical implementation experts to refine the framework of the AtScale Delivery Methodology and develop a well-rounded services offerings portfolio for our customers. They were a huge help in recruiting as we expanded our team, including our initial efforts in working with implementation partners. They also assisted with defining new education offerings that targeted the most pressing challenges we were facing with adoption, creating a foundation from which our education services team could build and grow.  

Most importantly, the nCloud Integrators team brought a genuine care for the success of our business as if it were their own. - Mike Carlino, VP of Customer Success, AtScale

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As DecisionLink selected Gainsight's leading Customer Success platform, we were introduced to nCloud Integrators as Gainsight's Preferred Partner for implementation and administration.  We were impressed with the nCloud Accelerate Methodology for Gainsight as an exact fit for what DecisionLink needed for a quick return on our investment, which was the ideal model for how quickly we wanted to get value from Gainsight.  

nCloud brought years of Customer Experience Management and Gainsight expertise to guide our team.  They were immediately focused on our specific goals, dedicating a substantial amount of time early in the engagement to learn about our business.

Although DecisionLink was using nCloud’s predefined processes and best-practices, we were able to make our own decisions at each stage for our initial Go-Live of Gainsight.  Communication was always clear, concise, and effective, complemented by a workmanlike project management approach.  Throughout the engagement, we knew what the next steps were and what to expect with each upcoming training session and milestone.  By guiding us in making timely, but intuitive decisions, while also centering in on the more strategic topics that needed additional attention, nCloud helped us stay within our timeline and execute a successful launch for our entire team.

Prior to Gainsight, DecisionLink was managing our customer success program on whiteboards and hunches, with a notable opportunity cost to not getting up and running as soon as possible.  Within a few weeks, we had a fully functional Gainsight platform, implemented in a predictable and reliable fashion, thanks to nCloud Integrators’ perfect approach.  - DecisionLink