Customer Success Strategic Services
nCloud has the expertise to help your growing customer success organization at any stage in your journey. Our services start with a comprehensive intake process and include customized recommendations, interactive workshops, and ready-to-use resources. Give your growth a head start by engaging with our experts and data-driven success strategies.
Customer Success Kickstart
We’ll help you build a world-class customer success organization from the ground up. In this six-stage process, we’ll identify your specific goals and review current practices to identify the right scope, organizational model, and processes for your customer success organization. Through a collaborative and hands-on process, you’ll walk away with organizational alignment and the key building blocks you need to launch or refine your customer success organization quickly.
Customer Success Scale
Your organization is growing faster than ever - and customer success needs to keep up! We’ll guide you through everything you need to grow in a sustainable way: scaling strategies, staffing models, and key infrastructure. Learn from experts about how to avoid common pitfalls during your high growth stage. We’ll help you maximize profitability without sacrificing key business outcomes of customer retention, expansion, and satisfaction.
Customer Success Operations
Did you recently decide that you need a CS operations function to take your organization to the next level? Bring our experience in building customer success operations to bear as you make this key investment. We’ll coach you through staffing models as well as positional scope and responsibilities. As part of hands-on workshops with your team, we’ll identify quick wins and gain organizational readiness and alignment. You’ll walk away with a project plan to launch a successful CS operations function.
Consulting Services for
Are you looking to elevate your Gainsight Customer Success Platform? Are you struggling with user adoption or simply looking to create a greater impact from your CS team? Our consultants will work hand-in-hand with your team to lead you through best practices in advancing your customer success techniques and leveraging Gainsight in the most effective manner to achieve your goals. Learn more!
Strategic Assessment & Business Review
Technical Platform Audit
Customized Recommendations & Project Plan
Resources including Use Cases, Templates and Educational Materials