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Careers at nCloud

Careers at nCloud

Customer Success Management Consultant

This consulting position will focus on implementing the Gainsight Customer Success Platform. Working either  independently or with a team of nCloud Integrators professionals, the consultant will take a primary point of contact  role with clients. They must bring a combination of technical and team leadership, excellent written & verbal  communication skills, and exemplary client success management. 

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As a Gainsight Implementation Specialist, you’ll be assisting our clients with strategies and tactics around the Gainsight customer success platform. In this capacity you will work with clients to deliver predictable outcomes for their customers that will help drive growth in their business. 

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You will partner with our customers in an iterative fashion to ensure customer success excellence in the following ways: 

  • Assist with initial implementation and on-boarding client personnel to the Gainsight platform • Provide strategic and tactical advice on use-case and product functionality 

  • Provide organization and leadership for customers throughout the lifecycle of the Gainsight implementation 

  • Leverage and enhance reusable assets for our customers to help streamline time-to-value of their Gainsight implementation 

 

Job Requirements: 

  • Gainsight Administration Experience is a must 

  • 2+ years of experience in Management Consulting, Professional Services, and/or Customer Success Management 

  • Excellent written and verbal communication skills 

  • Strong leadership skills 

  • Well-organized and capable of providing a structured solution 

  • Experienced with working in cross-functional teams 

  • Self-starter with the ability to work in a remote environment

Learn More

nCloud's internship position will introduce students to the field of Customer Success Management as well as Management Consulting. In addition to learning about the strategic and tactical aspects of these fields, the students will have an opportunity to work on a range of enterprise applications including Salesforce.com, Gainsight, Smartsheets, and GOOGLE apps.

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We are looking for self-directed interns that are passionate about technology, collaboration, and creative problem solving and have an interest in working in the field of Customer Success management. The intern will actively contribute to meaningful projects and work closely with a mentor and with senior leadership.

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Intern Duties and Responsibilities

  • Support the management consulting team with project delivery activities

  • Organize and maintain best practices and methodology content

  • Analyze business goals, objectives, and needs

  • Help plan and design business processes and make recommendations for improvement

  • Perform research and analysis in support of operations

  • Assist in resolving business issues using systems and data

  • Test various technologies and their application to customer success tasks

  • Help launch new initiatives

  • May perform additional projects upon request

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Requirements

  • Business Administration or related major

  • Information Technology or Management Information Systems major/minor a plus

  • Minimum GPA of 3.0

  • Familiar with Microsoft Office Suite, Google Apps

  • Strong verbal and written communication

  • Excellent analytical and problem-solving skills

  • Strong work ethic and attention to detail

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Benefits

  • Gain hands-on experience in the field of Customer Success Management

  • Shadowing and training experiences with knowledgeable professionals

  • Flexible schedule for students

  • Ability to work in remote environment

  • Potential full-time salaried position upon graduation

Customer Success
College Intern

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