Gainsight Implementation Specialist

Working either independently or with a team of nCloud Integrators consultants, Gainsight Implementation Specialists take a primary point of contact role with clients.  They must bring a combination of technical and team leadership, excellent written & verbal communication skills, and exemplary client management.

 

As a Gainsight Implementation Specialist, you’ll be assisting our clients with strategies and tactics around the Gainsight customer success platform. In this capacity you will work with clients to deliver predictable outcomes for their customers that will help drive growth and in their business. 

You will partner with our customers in an iterative fashion to ensure customer success excellence in the following ways:

  • Assist with initial implementation and on-boarding client personnel to the Gainsight platform

  • Provide strategic and tactical advice on use-case and product functionality

  • Provide organization and leadership for customers throughout the lifecycle of the Gainsight implementation

  • Leverage and enhance reusable assets for our customers to help streamline time-to-value of their Gainsight implementation

Job Requirements:

  • Bachelors degree required

  • 5+ years of experience in Management Consulting, Professional Services, and/or Customer Success Management

  • Excellent written and verbal communication skills

  • Strong leadership skills

  • Well-organized and capable of providing a structured solution

  • Experienced with working in cross-functional teams

  • Self-starter with the ability to work in a remote environment

Customer Success/Engagement Manager

Working with a team of nCloud Integrators consultants and/or business partners, Engagement Managers take important lead roles in aspects of our projects.  Engagement Managers must bring a combination of technical understanding and excellent customer management skills.  Key responsibilities include management of day-to-day project activities, alignment of project goals and objectives, budget oversight, resource management, and other aspects of project management.

Knowledge management and sharing is a high priority, so each consultant has time each month to document client projects and record best practices.

Required Skills:

  • Expert-level Project Management skills including: estimating, scope management, budget management, time management, risk management, change management, issue/conflict resolution, communication management, quality management, testing plans, training plans, and team management

  • Proven history of completing quality projects on time of varying size, scope, complexity

  • Excellent presentation skills and strong negotiation skills

  • Effective command, coaching and mentoring of others in an individual contributor role

  • Experienced in problem solving and knowledge acquisition from resources throughout the company

  • 6+ years industry experience and 3+ years project delivery experience managing large or complex projects as a Project Manager

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