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nCloud Integrators Gainsight Services

nCloud Integrators Comprehensive Optimization Assessment for Gainsight PX

nCloud Integrators’ Comprehensive Optimization Assessment for Gainsight PX is designed to meticulously evaluate your Gainsight PX setup and utilization, providing you with a detailed analysis and actionable recommendations to enhance your product's performance and user experience. This assessment includes two areas of focus: Gainsight PX Configuration Audit and Gainsight PX Best Practices & Guidance Review.

nCloud Integrators’ Gainsight Optimization Assessment for PX Includes Two Sessions:

1. Gainsight PX Configuration Audit
This audit starts with a thorough review of your technical setup, ensuring that tracking codes are correctly installed and that all critical user actions are being tracked - and involves validating your account and user attributes, as well as evaluating the completeness of your product mapping. Then, we will perform a feature utilization analysis to dive into how your team uses Gainsight PX features, including engagements and feature analytics, and to identify areas of under-utilization or opportunities for improvement.


This audit is intended to help you:

  • Maximize Efficiency: By verifying proper implementation and feature utilization.

  • Enhance Engagement: Through effective in-app guidance and personalization.

  • Improve Data Integrity: By ensuring accuracy and completeness of captured data.

  • Strengthen Integrations: To guarantee seamless operations with other systems.

  • Drive Strategic Alignment: By aligning tool usage with business objectives.

2. Gainsight PX Best Practices & Guidance Review
This review is more than a check-up; it's a strategic overhaul designed to align Gainsight PX with your business goals, drive user engagement, and ensure data-driven decisions. We will help you optimize your environment and enhance your customer's journey, ensuring their success - and yours.

Gainsight PX Best Practices & Guidance Review may include the following:

  • Engagement Effectiveness: Assesses the performance metrics of your in-app engagements, analyze completion rates, and inspect A/B test outcomes to fine-tune your engagement strategies.

  • User Journey Analysis: Identifies friction points and provides insights into enhancing onboarding and feature discovery by mapping the user journey.

  • Segmentation and Personalization Review: Evaluates how well segments are defined and ensures the personalization of content matches user expectations and behavior patterns.

  • Data Quality and Integrity Check: Inspect your data for accuracy, searching for inconsistencies or gaps that could impact decision-making.

  • Integrations and API Utilization: Confirms the health of integrations with other tools and the appropriate use of Gainsight PX APIs, ensuring they support your workflows efficiently.

  • Feedback and Survey Analysis: Analyzes feedback and survey responses to draw out insights and actionable steps to improve user satisfaction.

  • KPI Tracking and Reporting Evaluation: Offers a critical review of your KPI tracking methods and reporting dashboards to ensure they provide actionable insights for decision-makers.

  • Adoption and Usage Trend Monitoring: Reviews how new updates are adopted and used, providing a window into potential improvements or additional training needs.

Gainsight Optimization Assessment for PX Deliverables

The deliverables for this assessment will include an initial discovery call, a detailed analysis of your current PX environment, and tailored best-practice recommendations to elevate your PX usage and customer success operations. You will also receive a configuration workbook that you can use to continue to maintain and improve your PX environment.

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