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“Gainsight is such a big platform that you can get lost in the functionality.  nCloud’s team kept me focused and guided me to start with the most important aspects and then build out from that point. Because of this, we were able to start quickly with Gainsight in an efficient way."

“Throughout this process of analyzing where to create digital touch points, we also looked at how we wanted our CS team to spend their time interacting with customers on a personal level. We know that their expertise lies in things like training and quarterly business reviews, and this is where we felt CSMs could make a connection with customers and really have an impact.” 

"Of all the implementations we did in 2022, nCloud’s implementation of Gainsight was by far the smoothest."