Customer Case Studies

“I don’t think our Gainsight implementation would have happened without nCloud Integrators. We tried to implement Gainsight six or seven years ago on our own and spent a significant amount of time trying to get it up and running. This didn’t happen so we stepped away from it and went our own way. With nCloud Integrators’ help, we were able to “go live” in six weeks."

Corey Kuhn, Manager of Customer Success (CS) with Aspire, discusses making giant leaps in its CS progress with Gainsight, how automation has enabled significant CSM efficiencies, and how changes in processes have created an “Aspire Experience” for their clients. 

“Gainsight is such a big platform that you can get lost in the functionality.  nCloud’s team kept me focused and guided me to start with the most important aspects and then build out from that point. Because of this, we were able to start quickly with Gainsight in an efficient way."

“From day one, the implementation process was very well-organized, with the sessions scheduled up front, so we knew the cadence for our implementation and what topics would be covered every week. This helped our team prepare for upcoming implementation steps and decisions that needed to be made around these steps.”

“Having a dedicated, expert resource to work with has really made a huge difference for us with this Gainsight rollout. With our previous Customer Success tool, the company didn't have this type of service partner who could help us. That is where we ran into problems and couldn’t find sufficient value in using the tool. It's really critical to work with experts so you get set up correctly from the start and can quickly find value for your team and your organization.”

nCloud Integrators’ proven Accelerate Methodology helps companies go live with Gainsight in four to eight weeks and includes a combination of consultant-led workshops and nCloud’s Online Academy courses.

“I believe nCloud Integrators’ overall process led to more effective conversations as we met with our consultant in the workshops and throughout the implementation process.”

“Truly, we have been able to do a lot more in a much faster time with nCloud Integrators’ expertise in guiding us along. We’ve learned and implemented things at a much faster manner because of this partnership,” states Beth Patrick, GTM Systems Administration Manager with ConstructConnect.

“Our consultant was very knowledgeable about Gainsight, and I felt that she really understood our business, as well as where we were and where we wanted to go. This was really important for a successful deployment, because she understood, for example, what reports and CTAs would make sense for our business. Without nCloud Integrators’ help we wouldn’t have been able to do it on our own, so the biggest hurdle for us was an overall successful deployment – and that is what we accomplished.”  

“nCloud’s implementation was successful because they had a very systematic approach and were able to triangulate our CS goals with Gainsight’s capabilities and the needs of our CSMs.”

“Now that we have our core product data in Gainsight, we want to start using this data to better understand our customers and assist in meetings to help manage and grow these accounts,” states Director of Client Success with HST Pathways, Lauren Geiger.

“nCloud Integrators can help you figure out where you want to go and then put in place the pieces to achieve that vision,” states Joe Abittan, program manager with Hazel Health. “They can also be an extension of your team to help with the technical building that happens in the background so you can focus on moving your overall business objectives forward.” 

“We had a lot of complicated data. We had to get two data sets from two different systems to align. Also, we knew what data we wanted to use in our health scores, but nCloud Integrators wrote the formulas or the logic to capture the data we wanted to use. Our consultant was able to figure out the simplest, most elegant way to pull and use this data, so down the road it would not be a burden to maintain."

“nCloud has the certified Gainsight expertise to be able to quickly get new processes up and running, where it might take us hours to do the same task. We would have struggled without the assistance we received,” states Lilia Taleb, Director of Customer Success at Nuvolo.

“Throughout this process of analyzing where to create digital touch points, we also looked at how we wanted our CS team to spend their time interacting with customers on a personal level. We know that their expertise lies in things like training and quarterly business reviews, and this is where we felt CSMs could make a connection with customers and really have an impact.” 

RealVNC wanted to further enhance its customer experience, product adoption and retention rates. As part of this, the company needed to understand how its customers were using its products as well as identify accounts at risk earlier. nCloud Integrators focused on these business outcomes during RealVNC’s Gainsight rollout.

"Automating our renewal process saved each CSM 2,000 minutes per month out of the gate. nCloud Integrators was able to help us quickly streamline this part of our customer journey so we could see an immediate time to value with Gainsight, and at the same time, provide more value-added interactions with our customers."

"Of all the implementations we did this year, nCloud’s implementation of Gainsight was by far the smoothest."

Turvo had access to a lot of data but needed nCloud to help with an action plan for using the data to drive the desired outcomes. nCloud Integrators assisted with the integration of data from five different systems to help build out automated processes, develop CTAs and drive standardization in the customer journey.

“For me, the biggest advantage of working with nCloud Integrators is having an expert in the room. Every time I meet with nCloud Integrators, I am blown away by the technical knowledge and the CS strategy expertise. I feel like we are going down the right path, and we are able to accomplish so much in a shorter amount of time than what we would be able to do on our own.”