Customer Case Studies

Corey Kuhn, Manager of Customer Success (CS) with Aspire, discusses making giant leaps in its CS progress with Gainsight, how automation has enabled significant CSM efficiencies, and how changes in processes have created an “Aspire Experience” for their clients. 

“Gainsight is such a big platform that you can get lost in the functionality.  nCloud’s team kept me focused and guided me to start with the most important aspects and then build out from that point. Because of this, we were able to start quickly with Gainsight in an efficient way."

“From day one, the implementation process was very well-organized, with the sessions scheduled up front, so we knew the cadence for our implementation and what topics would be covered every week. This helped our team prepare for upcoming implementation steps and decisions that needed to be made around these steps.”

nCloud Integrators’ proven Accelerate Methodology helps companies go live with Gainsight in four to eight weeks and includes a combination of consultant-led workshops and nCloud’s Online Academy courses.

“I believe nCloud Integrators’ overall process led to more effective conversations as we met with our consultant in the workshops and throughout the implementation process.”

“Truly, we have been able to do a lot more in a much faster time with nCloud Integrators’ expertise in guiding us along. We’ve learned and implemented things at a much faster manner because of this partnership,” states Beth Patrick, GTM Systems Administration Manager with ConstructConnect. “nCloud’s approach is great in that they take the time to educate us on Gainsight by working alongside our new administrators to build new features and enhancements.”

“nCloud’s implementation was successful because they had a very systematic approach and were able to triangulate our CS goals with Gainsight’s capabilities and the needs of our CSMs.”

“nCloud has the certified Gainsight expertise to be able to quickly get new processes up and running, where it might take us hours to do the same task. We would have struggled without the assistance we received,” states Lilia Taleb, Director of Customer Success at Nuvolo.

“Throughout this process of analyzing where to create digital touch points, we also looked at how we wanted our CS team to spend their time interacting with customers on a personal level. We know that their expertise lies in things like training and quarterly business reviews, and this is where we felt CSMs could make a connection with customers and really have an impact.” 

"Automating our renewal process saved each CSM 2,000 minutes per month out of the gate. nCloud Integrators was able to help us quickly streamline this part of our customer journey so we could see an immediate time to value with Gainsight, and at the same time, provide more value-added interactions with our customers."

"Of all the implementations we did in 2022, nCloud’s implementation of Gainsight was by far the smoothest."

Turvo had access to a lot of data but needed nCloud to help with an action plan for using the data to drive the desired outcomes. nCloud Integrators assisted with the integration of data from five different systems to help build out automated processes, develop CTAs and drive standardization in the customer journey.