Customer Case Studies

“Gainsight is such a big platform that you can get lost in the functionality.  nCloud’s team kept me focused and guided me to start with the most important aspects and then build out from that point. Because of this, we were able to start quickly with Gainsight in an efficient way."

“From day one, the implementation process was very well-organized, with the sessions scheduled up front, so we knew the cadence for our implementation and what topics would be covered every week. This helped our team prepare for upcoming implementation steps and decisions that needed to be made around these steps.”

“Truly, we have been able to do a lot more in a much faster time with nCloud Integrators’ expertise in guiding us along. We’ve learned and implemented things at a much faster manner because of this partnership,” states Beth Patrick, GTM Systems Administration Manager with ConstructConnect. “nCloud’s approach is great in that they take the time to educate us on Gainsight by working alongside our new administrators to build new features and enhancements.”

“nCloud’s implementation was successful because they had a very systematic approach and were able to triangulate our CS goals with Gainsight’s capabilities and the needs of our CSMs.”

“Throughout this process of analyzing where to create digital touch points, we also looked at how we wanted our CS team to spend their time interacting with customers on a personal level. We know that their expertise lies in things like training and quarterly business reviews, and this is where we felt CSMs could make a connection with customers and really have an impact.” 

"Of all the implementations we did in 2022, nCloud’s implementation of Gainsight was by far the smoothest."