AI in Professional Services

From Big Ideas to Real-World Impact

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Explore the transformative potential of AI across the professional services lifecycle in an insightful presentation and podcast. From opportunity to delivery, industry experts dive deep into the role of AI in professional services—uncovering how it's driving efficiency, unlocking innovation, and creating smarter, more scalable client experiences.

At the April 2025 TSIA conference, more than 150 professional services executives participated in an engaging workshop: “AI in Professional Services: From Possibility to Practice.” The session—co-led by nCloud Integrators’ Brian Hodges and Chris Darius, alongside TSIA’s Bo DiMuccio and Dave Young—sparked dynamic discussions across 15 tables covering:

AI adoption friction points
Key use cases
Investment priorities
Bold ideas for transforming professional services

During the session, Steve Levy of INFOR contributed valuable real-world insights. His examples of how INFOR is actively applying AI within its professional services operations added depth and practical perspective to the discussion.

At the bottom of this webpage, two follow-up resources were created to keep the momentum going:

Workshop Summary Read-Out (PDF) – A synthesis of participant input structured around four key discussion pillars. Within this presentation, graphics were created with Napkin.ai.
AI-Generated Podcast – Created with Google NotebookLM, this short, AI-narrated podcast distills the session’s key themes.

These resources provide strategic insights, practical guidance, and inspiring ideas to help your organization unlock the true potential of AI.

Podcast & Presentation Key Takeaways

Brainstorming & Ideation

How teams are using AI for creative problem-solving, proposal development, and strategic planning.

Use Cases Across the Lifecycle

Real-world examples from sales enablement and project scoping to resource allocation, delivery, and support.

Challenges & Considerations

Practical guidance on overcoming hurdles like data quality, change management, and ethical concerns.

Investments & Infrastructure

Insights into the tools, platforms, and talent fueling successful AI adoption.

The Big Ideas

Emerging trends and bold predictions for the future of AI in professional services.