nCloud Integrators
Customer Success Webinars

Maximizing Value: A Guide to Operationalizing Outcomes

To operationalize and connect outcomes, a structured approach is essential and helps focus your efforts from sheer activity to strategic value creation. In this webinar, Kate Griffin, VP of Professional Services for nCloud Integrators, discusses a framework for operationalizing your Customer Success (CS) outcomes and the four essential principles that can help you unlock the full potential of your CS efforts.

Pioneering a CS Ops Function

As your business increasingly recognizes the pivotal role of customer success in sustaining growth, establishing a robust CS Ops function becomes more and more important. Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, this webinar will discuss the five crucial steps that can help you set the foundation for a thriving CS Ops function.

Elevating Onboarding: Effective Resource Models for Improving Efficiency and Revenue

Join nCloud Integrators' Founder Brian Hodges and VP of Delivery Services Kate Griffin as they dive deep into the most effective onboarding resource models. Discover the pros and cons of each approach and find out which one is the perfect fit for your organization. Whether you’re aiming for consistency, defining key roles, or building an onboarding team, this is your chance to get the insights you need.

Empowering Success: A Training Program for Sustainable Success

Don't miss this opportunity to learn from inspiring success stories of change management and gain an understanding of strategies that have helped leading organizations supercharge their Customer Success efforts. You will leave with a solid understanding of change management, the 4 "Ts" of training & adoption, and effective communication techniques to support a successful change adoption.

Enhancing Customer Lifecycle Managment Through Automation

Are you struggling to keep up with the increasing demands of your customer success organization? Do you find it challenging to streamline your processes and boost engagement? In this webinar, our experts will share strategies, innovative tools, and best practices to help you use automation to scale your CS organization and elevate your customer's journey from acquisition to retention.