Professional Services Organization Growth & Improvement
nCloud Integrators has helped numerous organizations provide customers with the help they need to get up and running, and then continue to add value with additional offerings. The three most common ways to improve your Professional Services Organization includes streamlining your customer onboarding process, offering new strategic services and developing partner program offerings.
Streamlining Customer Onboarding
A new customer purchases your product. Now, it is up to you to ensure valuable onboarding and quick adoption. Following the LAER (Land, Adopt, Expand, Renew) process, nCloud Integrators offers a series of best practices and deliverables for developing or improving your initial implementation processes, keeping your new customers happy.
Offering New Strategic Services
Creating additional offerings builds stronger relationships with your customers while providing additional ongoing revenue for your organization. nCloud offers roadmaps for establishing the following programs:
Technical Account Manager (TAM) Services
System Administration Services
These services provide additional technical expertise to your customers at varying levels during the course of their customer journey with you, establishing you as a more valued partner.
Developing Partner Program Offerings
nCloud Integrators can help you develop a successful Partner Program to expand capability and capacity around your products and services. We will guide you through the process of building a program that includes:
Partner Development and Alignment with Company Goals
Partner Identification and Selection Process
Joint Solution Development
Training and Enablement
Governance Programs and Metrics
White Paper: A Fresh Look at Services Convergence
The Technology & Services Industry Association (TSIA) and nCloud Integrators recently released a white paper that outlines the new roles, management of resources, and technology systems that should be considered as professional services and customer success organizations intersect.
A few of the key topics explored include:
Defining or refining service entity charters
Challenges of organizational resource alignment
The use of applications, systems, and tools across delivery teams