Mike Carlino
VP of Customer Success
AtScale

nCloud Integrators partnered with AtScale to assist in growing and developing our Customer Success organization. They worked alongside our technical implementation experts to refine the framework of the AtScale Delivery Methodology and develop a well-rounded services offerings portfolio for our customers. They were a huge help in recruiting as we expanded our team, including our initial efforts in working with implementation partners. They also assisted with defining new education offerings that targeted the most pressing challenges we were facing with adoption, creating a foundation from which our education services team could build and grow. 

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Most importantly, the nCloud Integrators team brought a genuine care for the success of our business as if it were their own. 

Cliff Elam
SVP, Product Strategy
DecisionLink

nCloud brought years of Customer Experience Management and Gainsight expertise to guide our team.  They were immediately focused on our specific goals, dedicating a substantial amount of time early in the engagement to learn about our business.

Although DecisionLink was using nCloud’s predefined processes and best-practices, we were able to make our own decisions at each stage for our initial Go-Live of Gainsight.  Communication was always clear, concise, and effective, complemented by a workmanlike project management approach.  Throughout the engagement, we knew what the next steps were and what to expect with each upcoming training session and milestone.  

Prior to Gainsight, DecisionLink was managing our customer success program on whiteboards and hunches, with a notable opportunity cost to not getting up and running as soon as possible.  Within a few weeks, we had a fully functional Gainsight platform, implemented in a predictable and reliable fashion, thanks to nCloud Integrators’ perfect approach.

Sara Parker
Director of Customer Success
Replicated, Inc.

The nCloud team was able to take a vision of what our initial Gainsight implementation looked like and turn it into a reality in a short period of time. The build was seamless, the communication was spot on, and the deliverables were timely.

It was also especially helpful that their team offered a lot of best practices when we had ideas that maybe weren’t the best or when we didn’t know what we needed.